I'm going to propose a different direction: the failure was intended by the original designer.
While I wouldn't presume to rewrite the history of your world, this problem does invite some interesting backstory (though you may feel this rips off I,Robot a little too much).
Cybernetics, Enhancements, Plugs. Whatever you call them, everyone is using them - but few today give thought to the man who made this technological revolution possible; Dr. Brainman. On the eve of the 97th anniversary of the first public cybernetic, let's look back at his invention, and the history of these devices.
In the year 2049, the late doctor was working in the labs of MegaCorp, Inc. (known today as BrainCorp [BSX:BRC,$1.3Q]) when he discovered the key to brain-computer interaction on a 2-way, fully conscious scale. After 3 years of work, the HoloEye was released, giving high resolution, zoomable, recordable vision to the blind, and eventually everyone.
Recognizing the potential of this new device, BrainCorp has kept the exact design their most closely guarded secret, being the target of massive corporate espionage campaigns, and [...]
In reality, BrainCorp doesn't know how the device is made - they can plug anything they like into the port to create and improve upon all manner of tools and toys - but the device which enables it all is a mystery.
They even make and sell wholesale devices to other companies, so confident they are that no one else will be able to understand the device either. (And wanting to avoid the wrathful "anti-monopoly" legislation of the world government.)
Shortly after first creating the device, Dr. Brainman foresaw that his invention would be the doom of humanity. "If you give a rat a button that dispenses food, and a button that dispenses endorphins directly into his brain, the rat will push the pleasure button over and over until he dies of starvation."
But the damage had been done - he had built a machine to manufacture the devices by the billion, and he knew that if he tried to do anything to stop it, MegaCorp would throw every mind they had to discover the secrets and rebuild it. Instead, the good doctor had to play the waiting game...
In a routine update to the machine, he introduced a kill switch to the operating system of the devices - a switch which would cause the device to stop working at some future date. The devices only lasted 20 years before needing to be replaced, so eventually every device in use would have the flaw.
He set the date for 100 years after his first discovery - long enough that anyone he worked alongside, discussed theories with, or even chatted to in the cafeteria would be long gone, and no one would be able to update the machine to remove the kill switch.
Today, only a handful of people even know of the machine's existence, and none have any idea how it works - let alone how to fix it. But at midnight tonight, everyone's going to become a lot more interested...
Of course whether Dr. Brainman's prediction that humanity would pleasure itself into oblivion may not have been accurate - from the sounds of your initial description, people have been using these devices responsibly. Really this was just a fun writing prompt, but if it helps give you some inspiration, then huzzah!