If the collective mind containedcontains memories of people, well... It contains what people remember, not the factual truth. This poses multiple problems:
Conflicting memories, which may either be mutually destroyed upon merger, or lead to great levels of confusion;
Poor attention. You have found the memories of the sole witness of whatever, but they didn't see the murder because they were playing some My Little Pony game on their cell phone.
Fragmented memories. It is quite common for people who have undergone post traumatic stress or child abuse to have a kind of dissociation called fragmentation. This screws up the way the person collects, maintains and recalls memories. I think murder victims would have poor memories of their last moments.
False memories, planted on purpose to confuse the oversoul, either by one's own self and volition or forcefully.
The oversoul will have waaaaay too many storedstoned memories. Seeing history through the eyes of a junkie may be interesting, but not very useful for fact finding.
Storage. The oversoul has more capacity than you. It may be that in order to get some info from it, you have to forget an equal amount of info just to make space.
Emotional content. If you experience someone else's memories, you may feel what they felt. You will need psychological help if you go through a rape victim's memory.
Assassin's Creed has a similar concept, and its lore added two additional problems for people going through the memories of others:
Poor search indexing. You can't just go to that single precious moment which is all that you want. You have to spend 20-odd hours playing previous memories until you reach what you want.
Bleeding effectTM: spend too much time visiting memories and you start hallucinating pieces of those memories even when unplugged from their source.